Privacy policy


Effective Date: May 2026 | Old School Locker Room (Pty) Ltd | Reg No. 2025/777767/07

1. Introduction

Old School Locker Room (Pty) Ltd ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable international data protection principles.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

2.1 Information You Provide Directly

  • Full name, email address, phone number, and billing/delivery address
  • Account login credentials (if you create an account)
  • Payment information — processed securely via our payment providers; we do not store full card details on our servers
  • Communications you send us, including support enquiries, returns requests, and feedback
  • Any other information you voluntarily provide

2.2 Information Collected Automatically

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and browsing behaviour on our website
  • Referring URLs and search terms used to find our website
  • Cookie data and similar tracking technologies (see Section 9)

2.3 Information from Third Parties

  • Payment processors (PayFast, Stitch Payments, Payflex, PayJustNow) may share transaction status information with us
  • Courier and logistics partners may provide delivery status updates
  • Analytics and advertising partners may share aggregated audience data

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing, fulfilling, and delivering your orders
  • Sending order confirmations, shipping notifications, and delivery updates
  • Managing your account and providing customer support
  • Processing returns, refunds, and exchanges
  • Communicating with you about your orders, products, or enquiries
  • Sending marketing and promotional communications, where you have opted in (you may unsubscribe at any time)
  • Improving our website, products, and services through analytics and research
  • Preventing fraud, detecting security incidents, and ensuring the safety of our platform
  • Complying with our legal obligations under South African law and applicable international regulations
  • Enforcing our Terms & Conditions

4. Legal Basis for Processing

We process your personal information on the following legal grounds under POPIA:

  • Contract performance: Processing necessary to fulfil your order or provide our services
  • Legal obligation: Processing required to comply with applicable laws and regulations
  • Legitimate interests: Processing for fraud prevention, website security, and service improvement
  • Consent: For marketing communications and non-essential cookies, where you have provided explicit consent

5. Sharing Your Information

We do not sell your personal information. We may share your information with the following categories of third parties, only to the extent necessary:

  • Payment processors (PayFast, Stitch Payments, Payflex, PayJustNow, Stitch BNPL) to securely process transactions
  • Courier and logistics providers to fulfil and deliver your orders
  • IT and platform service providers who assist in operating our website and systems
  • Marketing and analytics platforms, where you have consented to such use
  • Legal and regulatory authorities, where required by law or legal process
  • Professional advisors such as lawyers or auditors, where necessary

All third-party service providers are required to handle your personal information in accordance with applicable data protection laws and our instructions.

6. International Data Transfers

As we ship worldwide, your personal information may be transferred to and processed in countries outside of South Africa. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with POPIA and applicable international data protection standards. By placing an order, you consent to such transfers as necessary to fulfil your purchase.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is typically retained for a minimum of five (5) years in compliance with South African tax and commercial law. When your information is no longer required, it will be securely deleted or anonymised.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

  • Right of access: Request a copy of the personal information we hold about you
  • Right to correction: Request that inaccurate or incomplete information be corrected
  • Right to deletion: Request deletion of your personal information, subject to legal obligations
  • Right to object: Object to the processing of your personal information in certain circumstances
  • Right to withdraw consent: Withdraw consent for marketing communications at any time
  • Right to lodge a complaint: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at support@lockerroomstore.co.za. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and support marketing activities. Cookies are small text files stored on your device. You may manage or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. All payment transactions are processed through secure, encrypted channels via our payment providers. While we take every reasonable precaution, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related queries, requests, or complaints, please contact us:

  • Email: support@lockerroomstore.co.za

You also have the right to lodge a complaint with the Information Regulator of South Africa: www.justice.gov.za/inforeg